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Dynamic Diesel
Customer Care Program
We invite you to learn more about the
Customer Care Programs
we have in place:
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| Dynamic Diesel is the ONLY shop in Snohomish County to offer this
exclusive program! |
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Our goal at Dynamic Diesel is to handle all issues related to your
vehicle so well that we earn the privilege of managing the life cycle
of all of your vehicles, your family’s vehicles and your friend’s
vehicles. In order to accomplish this, we know we need to perform the
highest quality work on your vehicle at a fair price.
The service our customers receive doesn’t stop when they leave our
doors. It continues on. We know that our customers rely on us to take
care of their vehicles and ensure that they have a safe, comfortable
ride. It’s been this way since 1992, and we intend to continue this
tradition of customer care for years to come.
We don’t want you to need to think about the health and longevity of
your vehicles. We will do that for you. We are going to accurately
alert you when you need to come in for needed services or when we feel
we need to discuss your vehicle’s history. This is achieved by using a
highly intelligent system of reminder mailers that follow the custom
schedule for your vehicle, adjusted to your specific driving habits.
When you get a reminder mailer, just give us a call.
We will also follow up with you on the phone after the service to make
sure everything is okay. This is also a chance for you to help us. We
want to ensure that everyone in our organization is representing
Dynamic Diesel properly, giving top quality service and doing a great
job. You can help us do this by letting us know how you felt about your
recent visit to us when we call to follow up with you. We want to make
sure that we are worthy of your business.
We believe that if you trust us to work on your vehicle, we better back
up our work with a National Warranty and a 24-Hour Roadside Assistance
Program. We want you to know we believe in ourselves enough to offer
these valuable services free of charge, from coast to coast. Again, we
want to earn all of your business and keep it for life.
With the National Warranty and 24-Hour Roadside Assistance Program, you
will receive a membership card that doubles as a Loyalty Rewards Card.
After all, you are doing what we ask by properly maintaining your
vehicle, so we are going to set aside money from each of your visits
for use at our service facility in the future!
To read what our customers have said about
our service,
click here!
If you have any comments or
questions, we want to hear from you. You can email us at manager@dynamicdiesel.com,
or give us a call at (360) 862-9009.
OH, AND DON’T LET US FORGET - WHEN
YOU HAVE A WAITING APPOINTMENT SCHEDULED WITH US, ASK OUR SERVICE
ADVISOR FOR YOUR FREE
ESPRESSO OR SMOOTHIE.
IT’S ON US!!
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Customer Care Reminder Program
It is absolutely crucial that we tell you when your vehicle needs
attention. When you get one of these reminders, just give us a call to
review the items that may be needed. Here are examples of mailers that
you may receive from us:
Oil Change Reminders
If you choose Dynamic Diesel to change your oil, we will send you a
reminder mailer when you need it based on your specific driving habits
AND the type of oil you use. At Dynamic Diesel, we believe that you
should change your oil every 3,000 miles. Many manufacturers are
extending the recommended oil change intervals and we know this is not
the best way to maintain your vehicle.
Scheduled Maintenance Reminders
Every vehicle has a schedule that needs to be followed to some degree.
We will send you a reminder for all of the major intervals you need to
be aware of. Again, just call us on the phone and we will discuss
everything that may be done. We will determine together what needs to
be done and set an appointment.
Technician Recommended Service
Reminders
When you service your vehicle at Dynamic Diesel, you may not want to do
everything that we say should be done at that time. We will send you a
note a month later just to remind you of the recommendations that were
made and you can choose to have them done when you are ready.
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Customer Care Follow Up Program
We will call you within two weeks of service to make sure everything is
okay with the work performed. If you have a problem or are in any way
not satisfied, we will make sure a remedy is found. Each member of the
Dynamic Diesel team wants to make sure you are completely satisfied.
This will allow us to make necessary adjustments to the customer
experience.
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Dynamic Diesel Loyalty Rewards Card
Program
We are asking you to help us manage the lifecycle of your vehicle by
calling us when you get a reminder mailer and staying current on oil
changes and important preventive maintenance intervals so…WE BETTER
REWARD YOU for doing your part! Membership into the program is FREE.
Look for additional benefits in the reminder mailers or when you are in
the shop. We will occasionally offer special discounts exclusively to
Loyalty Card members.
Earn Dollars Toward Future Services
They are as much fun as the old
fashion Green Stamps!
When you come in for service, simply present your Dynamic Diesel
Customer Care Loyalty Card and you will earn dollars on your card that
can be used for future service visits. You can use them when you come
in next time, or save them up! You can also buy a Loyalty Card as a
gift to give to a friend or relative.
12
Month / 12,000 Mile Warranty
We believe we have the best technicians and the highest quality parts
you can find, so we back up all of our work with our 12 Month / 12,000
Mile "Peace of Mind" Warranty. Click here for details
about Our Warranty.
24-Hour Roadside Assistance Program
We know that our customers rely on us to take care of their vehicles
and ensure that they have a safe, comfortable ride. We want to make
sure that our customers are taken care of, wherever they are. That’s
why we offer a complimentary 24-Hour Roadside Assistance program to all
our customers when they come in for service. Click here for details
about our 24-Hour Roadside Assistance Program.
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Early Bird / Nite Owl Service
Although we have convenient hours of operation (8:00 a.m. to 5:00 p.m.
Monday through Friday), we know that sometimes our customers’ busy
schedules do not allow them to be able to bring their vehicles in
during those times. To accommodate our busy customers, we offer an
Early Bird / Nite Owl Service.
Click here for details
on our Early Bird / Nite Owl Service.
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FREE Car Rental
To
Help You Get Around!
If your vehicle's authorized repair or service will take longer than
one day in the shop, we will offer you a FREE Car Rental for up to 2
days to help you get around!
Come
in and ask our service advisor for details or call us at 360.862.9009.
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In-House Financing
90
Day Same-as-Cash Financing Program
Short on funds but really need your vehicle repaired or serviced?
Dynamic Diesel offers up to 90 Days Same-as-Cash Financing OAC to help
with your vehicle repair needs.
Stop
by our shop for a credit application or call us for faxing details -
360.862.9009.
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Customer Survey
At Dynamic Diesel, we are committed to helping you maintain your
vehicle in optimum condition and performance. We want to know if our
services are meeting not only your expectations, but ours as well.
It is important to us to hear from our customers, and we highly value
any comments we receive. This helps us to continually review our
services and improve on them based on our valued customers’ feedback. Click here to fill out
our confidential online Customer Survey.
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